SWIFT Methodology is a fast, low-risk, proven project approach that was developed based on commonalities of 1000s of Aria’s projects and contact center best practices. It consists of pre-built tools, templates, test cases, requirements, and questions that help:
Speed up your time-to-market
The foundational elements of the contact center can be deployed in under 90 days and more advanced technology can be added later, allowing contact center managers to learn the platform as they go and revise the requirements.
Lower project-related risks and costs
Because of the pre-built, pre-tested, and pre-validated components, Aria doesn’t have to spend the time on building the required solution from scratch. This lowers risks typically involved in custom projects and helps keep the costs down.
Grow the solution to adapt to changing business needs
If the business needs change (and they always do), it is important to have the solution that can change with the business – not the other way around. SWIFT Methodology makes the solution flexible and scalable through configuration.