Aria’s Visualizer is an operational data analytics application that provides data visualization and consolidation of Genesys customer interaction events in an intuitive visual interface. This Genesys analytics app allows companies to search massive amounts of data in minutes and get the ‘big picture’ analysis to identify customer and employee trends and patterns or research other specific contact center items for proactive action.
“With Visualizer, instead of escalating through the tiers to an engineering level, we’re continuing to push the conversations down to the lowest possible level of support. Now, more senior and more expensive technicians are freed up to work on revenue generating projects. This has proven to be an unexpected benefit from Visualizer.”
“Whenever we get a report from the business about an issue, Visualizer is the first place we go to. Sending someone an email with log text is hard to understand. Our process is now changed to provide Visualizer screenshots. Through them, our businesses can see and understand exactly the issue at hand, which built my confidence in having to administer the system going forward.”