Session provides insights on efficiently transitioning with Aria’s SWIFT™ Routing solution and leveraging industry-leading Genesys Customer Experience Platform Calgary, AB—September 20, 2016As a contact center solution provider and a gold sponsor at Genesys G-Force 2016, Aria Solutions will be focusing on the transition from Interaction Routing Designer (IRD) to Composer routing, and will educate conference […]
Aria Solutions is further expanding the reach of Visualizer analytics by offering two highly anticipated features Calgary, AB—August 2, 2016Aria Solutions, Inc., a contact center solution provider, announces a new release of Aria Visualizer 1.7, an analytics application that can now analyze Genesys SIP Server messaging and detailed block-by-block interaction flows to present a comprehensive […]
Announced today at Genesys G-Force 2015, Genesys AppFoundry will host four contact center applications created by Aria Solutions, including CIMplicity Visualizer, a customer interaction data analytics app. Calgary, AB—October 27, 2015Today, Aria Solutions, a Genesys partner since 1996, announces four apps to be included in the Genesys AppFoundry, a newly available marketplace for world-class customer […]
A new implementation approach, SWIFT Premises, allows you to deploy a modernized, inbound contact center foundation in 60 days, learn the platform, refine your requirements, and expand it with enterprise-class capabilities later. Calgary, AB—October 26, 2015Robert Church, CEO of Aria Solutions, http://www.ariasolutions.com/, unveils a new 60-day implementation approach called SWIFT™ Premises – a complete, modernized, […]
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