Aria’s free Toolkit for Amazon Connect provides a solution for you to kick start your contact center project, by unifying every channel of customer engagement and presenting it in a single layer to the agent. Through a deep integration of Amazon Connect and Salesforce, the Aria Solutions Toolkit gives you sophisticated contact center capabilities without having to build custom connections in-house. We give you the building blocks and you assemble!
Features included in the Toolkit:
- Synchronize agent presence between Salesforce Omni-Channel and Amazon Connect Voice
- Utilize the Toolkit Call Campaign Object for automated outbound dialing
- Automatically create phone call tasks and relate it to the right Salesforce object
- Embed Amazon Connect call recordings in the Salesforce record
- Automatically clean-up open tabs to improve agent efficiency
- Accurate statistics are collected for agent activities including configurable disposition codes