Susan, Director of Customer Experience – SMART Technologies

“We knew the Aria team members were committed to building long-term relationships, had strong customer contact experience and were aligned with improving the customer experience together with increasing agent productivity”

LATEST POSTS

5 reasons why you shouldn’t build your own WFM feed

5 reasons why you shouldn't build your o...

3 Quick Principles of Re-engineering a Process in Salesforce

Designing a process from scratch is alre...

5 Pillars of Success for the Modern Contact Center

As we’ve come to know that understandi...

How to Enable Customer Service Agents in the Omnichannel Era

Change is the only constant in the conta...