Aria Solutions has been a full suite Genesys partner since 1997 – starting up as the very first Genesys partner in North America. Currently, we are a partner that has one of the largest teams with the most experience in Genesys applications.
Aria is known for having extensive, in-depth knowledge of the Genesys platform, specializing in deploying projects of moderate to advanced customization and integration needs.
Our Genesys client delivery team has over 25 Genesys certifications and dozens of skills across the entire Genesys platform, including routing, outbound, WFM, digital, IVR, reporting and agent desktop. The team consists of project managers, business analysts, architects, system integrators, and solution consultants.
To speed up time-to-market and lower project costs and risks associated with custom solutions, Aria developed SWIFT™. It consists of a rapid deployment methodology, solution packages, and assets that are based on experience gained from hundreds of Genesys projects.