At Aria, your project will begin with a number of parallel activities intended to drive quality with adherence to schedule. This approach has been tested and validated in the field and leverages the Aria SmartStart Methodology.
The Requirements Gathering phase is the process of determining and documenting the needs and requirements of the engagement. During this phase, key stakeholders attend facilitated meetings designed to elicit the needs of the business,solution requirements and other criteria pertinent to the project. During this dialogue, cross functional requirements can be discussed and analyzed, and any differences can be aligned between stakeholders.
Upon meeting conclusion, each requirement determined to meet the needs of the business is documented in the Business Requirements Document (BRD).
As Requirements are finalized, we proceed with the solution design. Key stakeholders attend facilitated design sessions, which are led by the Aria Solution Lead. Discussions range from how the solution will be designed (from an architecture perspective) to how the detailed business requirements will be realized.
During this phase, it is important that any internal IT constraint and standards are highlighted. Sessions are interactive and thus include elements of knowledge transfer.
This phase includes the installation and configuration of the Genesys Solution (across one or multiple environments) depending on the solution. Aria’s field lead will collaborate with Aria Solutions’specialists and your internal IT team to ensure what is built aligns with requirement, design expectations, and internal IT standards.
Knowledge Transfer continues for our clients in this phase through shadowing. The phase completes with a Build Audit by the Aria Solutions Lead to confirm build quality and alignment with solution design. A system readiness checklist by the Aria team is completed as a final step before entering the testing phase.
Testing activities start as early as the planning and requirements phase to ensure test execution is properly planned for and executed within the project schedule. System Integration Testing (SIT) is Aria’s end-to-end testing. It is designed to validate that the solution meets all requirements.
Deployment options and plans begin during the Requirements/Info Gathering and Design/Analysis phase, as a number of factors are considered when determining the migration approach (e.g. risks and constraints). The Deployment Checklist will be developed in collaboration with the Aria Field Lead and your Technical Lead.
Tasks within this checklist will be socialized for acceptance. They are executed by the project team to promote the solution into production.
Successful transition occurs throughout all phases of the project’s life cycle – as early as the planning phase. As we determine needs and priorities, they continue with the requirements phase. Knowledge Transfer and review sessions occur throughout the remaining project phases.
Upon completion of Post Deployment Support, the final transition deliverable will commence which is the hand off of the solution to support resources.