Product break fix 24 hours a day, 365 days a year. Also includes customer access to ticket reporting and tracking and regular ticket reviews with experts.
Aria provides a full range of problem resolution, maintenance, support, and managed services for a variety of software and hardware products.
- Deliver the highest level of product availability
- Reduce IT costs and time to issue resolution
- Improve customer experience, operating efficiency, and system performance
- Improve agent and IT morale
- Reduce chance of finger pointing between vendors
- Eliminate the need to find and train specialized resources
- Allow customers to utilize IT resources elsewhere
- Provide faster response to business changes