Implement your projects with an experienced Salesforce partner
As a leading provider of customer experience solutions for over 20 years, Aria brings an extensive amount of contact center experience to enable a fully-functioning customer engagement center using Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud.
Need a complete customer engagement center solution for your retail business? Aria’s cloud solution for retail using Salesforce Service Cloud and Amazon Connect is designed for your contact center, back office, stores and other customer facing departments.
Empower employees to better engage with customers
All customer data is available on one single screen through console configuration. Employees don’t have to navigate through numerous windows to find the information they need. Customers expect not having to repeat their information or wait on hold.
Improve cross-functional data visibility
Multiple teams within the same organization can benefit from better access to data. For example, by seeing service cloud data, sales agents can cross-sell, know where each prospect is in the lifecycle, generate reports that show what’s in the funnel, what’s coming up, and what’s likely to close in the next month.