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Enabling Your Agents in the Age of the Customer

The world of customer experience is continuously evolving. It is common knowledge that you must offer your customers one-on-one interactions that stand out among the rest, but do your agents have what they need to be successful?

In this webinar, Noel Roberts, CTO for Aria Solutions, along with CCNG, discuss how to enable your agents to be successful by:

-Matching the customer to the right agent
-Centralizing data and reducing the overwhelming number of screens
-Automating mundane, repeatable tasks