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Empowering Your Agents With CTI and Omni-Channel Widgets

Contact centers are evolving, allowing customers to self-serve more complex tasks without agent involvement. But when agents must step in, customer experience suffers, due to limited access to critical information.

Watch this on-demand webinar with Johannes Fischer, Technical Lead of Salesforce Practice at Aria, and hosted by CCNG, to learn how best-in-class organizations use softphones and omnichannel widgets to build a unified customer engagement center – where agents are empowered to focus on the business processes to better serve customers.