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Aria Solutions Aria Solutions Aria Solutions Aria Solutions
  • why aria
  • what we do
      • BY NEED
        • CX Strategy
        • Cloud Migration
        • Customer Engagement
        • Customer Analytics
        •  
      • BY PLATFORM
        • Genesys
        • Salesforce
        • Amazon Connect
    • Products
      Pre-built integrations to help you with agent desktop optimization, analytics, and WFM.
      Learn More >
  • resources
    • Blog
    • Events
    • Our News
    • Resource Library >

Empowering Your Agents With CTI and Omni-Channel Widgets

Home Empowering Your Agents With CTI and Omni-Channel Widgets

Contact centers are evolving, allowing customers to self-serve more complex tasks without agent involvement. But when agents must step in, customer experience suffers, due to limited access to critical information.

Watch this on-demand webinar with Johannes Fischer, Technical Lead of Salesforce Practice at Aria, and hosted by CCNG, to learn how best-in-class organizations use softphones and omnichannel widgets to build a unified customer engagement center – where agents are empowered to focus on the business processes to better serve customers.

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