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CIMplicity™ Desktop is an omnichannel, pure web desktop that supports Genesys Enterprise Workload Management.
This Genesys desktop was built to improve customer experiences and enable agents to be much more effective and efficient.
Agents spend up to 40% of their time searching through multiple back-office systems in order to answer a customer inquiry. CIMplicity Desktop allows agents to be much more efficient through a rapid integration to CRM and other systems, including Salesforce, Siebel, Clarify and Microsoft Dynamics CRM. All customer data is readily available on a single screen.
CIMplicity™ Desktop is able to provide a 360° view of the customer, by simplifying agent environment and providing a minimal screen space. It connects to multiple systems in a seamless way, eliminating any data silos. The right and accurate customer data is easily accessible, allowing agents to focus on a customer instead of the technology.
This is a highly configurable Genesys desktop solution that is easy to deploy, use and maintain. Integration costs are minimized, compared to traditional desktops on the market. It provides platform API for any custom integration with high availability and scalability, making it adaptable to changing business needs.
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