CIMplicity™ CTI Connector for Genesys is an omni-channel desktop that that seamlessly integrates Genesys with Salesforce or other CRMs.
Compliant with Salesforce’s Open CTI, Lightning platforms, and multiple other CRMs, it enables you to customize, configure, and easily support custom workflow automation via an easy to use platform API.
It was built to improve customer experiences by enabling agents to be more effective and efficient by having all data on a single screen.
CIMplicity CTI Connector for Genesys can access multiple CRM systems simultaneously, and integration is typically faster than other alternatives. This makes it the ideal solution to help companies manage data migration projects with minimal agent training needs. Agents learn one consistent interface to access virtually any back-end system quickly and efficiently.
CIMplicity CTI Connector for Genesys provides a 360° view of your customers, by simplifying the agent desktop and providing the required customer data. It seamlessly connects to multiple systems, eliminating data silos. The right and accurate customer data is easily accessible, allowing agents to focus on the customer.