Pre-built integrations for Genesys, Salesforce, & Amazon Connect
Aria Solutions built technology to assist contact centers with becoming customer-centric, ensuring that every customer touchpoint is perfect. Our applications focus on these key areas:
By deploying Aria integration technology, IT teams are able to overcome the integration hurdle, get rid of silos and centralize data. This then allows customer service teams to map and improve customer journeys.
Our data analytics applications are aimed at empowering customer experience and support teams to become more proactive, by analyzing customer experiences, business operations, and agent performance.
Aria’s agent optimization offerings allow agents to focus on a customer, instead of the technology. All customer information is displayed on one single screen – within the intuitive and easy-to-use interface, which contributes to agent satisfaction.