Maximize your Genesys, CRM and WFM Investment
Aria Solutions built technology to assist contact centers with becoming customer-centric, ensuring that every customer touchpoint is perfect. Our applications focus on these key areas:
CIMplicity™ Desktop
A configurable, omnichannel Genesys desktop
Increase agent efficiency, improve customer experience, and reduce deployment and maintenance costs.
LEARN MOREAria's Visualizer
An operational data analytics application for the ‘big picture’ analysis
Improve customer experience, lower support costs, and increase operational efficiency and employee productivity.
LEARN MOREVelocity™ Softphone
Open CTI-based CISCO softphone for Salesforce
Increase agent efficiency, reduce costs, and reinforce corporate branding.
LEARN MOREGplus Adapter for WFM
A Genesys connection to a third-party Workforce Management (WFM) system
Effectively forecast and manage your workforce through real-time adherence and historical data.
LEARN MORECTI Connector for Genesys
Open CTI-based Genesys softphone for Salesforce
Increase agent efficiency, improve customer experience, and reduce IT costs.
LEARN MOREWFM Adapter for Salesforce
A seamless integration to your IEX, Aspect, Teleopti, Verint or other WFM system
Reduce staffing costs, improve operations and increase employee productivity.
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