Pre-built integrations for Genesys, Salesforce, & Amazon Connect
Aria Solutions built technology to assist contact centers with becoming customer-centric, ensuring that every customer touchpoint is perfect. Our applications focus on these key areas:
System Integration
By deploying Aria integration technology, IT teams are able to overcome the integration hurdle, get rid of silos and centralize data. This then allows customer service teams to map and improve customer journeys.
Data Analytics
Our data analytics applications are aimed at empowering customer experience and support teams to become more proactive, by analyzing customer experiences, business operations, and agent performance.
Agent Optimization
Aria’s agent optimization offerings allow agents to focus on a customer, instead of the technology. All customer information is displayed on one single screen – within the intuitive and easy-to-use interface, which contributes to agent satisfaction.
For Genesys Users
For Salesforce Users
WFM For PureCloud
A configurable, omnichannel Genesys desktop
Integrate your Aspect, NICE, Verint, Teliopti or other WFM system with PureCloud
LEARN MORE Aria's Visualizer
An operational data analytics application for the ‘big picture’ analysis
Improve customer experience, lower support costs, and increase operational efficiency and employee productivity.
LEARN MORE Legato
Integrate Salesforce with Amazon Connect
Increase agent efficiency, improve customer experience, and measure how well the contact center is meeting demand.
LEARN MORE Gplus Adapter for WFM
A Genesys connection to a third-party Workforce Management (WFM) system
Effectively forecast and manage your workforce through real-time adherence and historical data.
LEARN MORE CIMplicity™ CTI Connector for Genesys
Open CTI-based Genesys softphone for Salesforce
Increase agent efficiency, improve customer experience, and reduce IT costs.
LEARN MORE WFM Adapter for Salesforce
A seamless integration to your IEX, Aspect, Teleopti, Verint or other WFM system
Reduce staffing costs, improve operations and increase employee productivity.
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