Genesys is the world’s leading provider of Customer Interaction Management software, striving to help businesses improve their customer service operations. Aria Solutions is a Genesys Silver Partner. Since 1996, we have been improving contact center and back office performance more than any other Customer Interaction Management solution on the market.
Salesforce is the world’s #1 CRM application. Aria is a Salesforce AppExchange and Consulting Partner. We have developed a strong working relationships with the Salesforce AppExchange team, the product management and sales organizations. Aria is proud to be recognized by Salesforce as a leader in providing products and services for the Service Cloud, and for contact centers and back offices.
Aria Solutions is among the first AWS Partner Network (APN) Partners to support Amazon Connect, providing end users with consistent and personalized customer journeys. Amazon Web Services provides a broad set of products and services that can use as building blocks to run sophisticated and scalable applications.
Aria Solutions continues to expand its contact center solution offerings by partnering with LiveOps, a cloud-based contact center platform and outsourced agent services provider. This partnership, together with our thorough methodology, knowledge and experience will provide you with a solution that best fits your business needs.
Since 2007, Aria Solutions has partnered with NICE for the development of our WFM Adapters. This partnership ensures the highest quality products and maximum WFM performance. Whether you are forecasting staffing needs or managing day-to-day operations, our partnership enables NICE Workforce Management customers to perform at their highest levels.
Nuance is the market leader in speech recognition software. Their platform is also considered the industry standard for customer service operations. Aria Solutions understands that there is a direct link between successful contact centers and intuitive customer interactions. So, in 2003, we partnered with Nuance to deliver clients positive customer experiences and agent productivity.
Ness Technologies is a trusted IT services provider for over 1500 clients worldwide. From software product development to mission critical enterprise applications, commercial software, defense and telecommunications systems – Ness Technologies provides an unmatched combination of IT investment-return and flawless technical execution.
Monet Software is a pioneer in cloud-based workforce optimization for contact centers. A partnership with Aria Solutions enables Monet Software to leverage its industry-tested and recognized contact center solution and bring Workforce Management to Service Cloud™. WFM Live for Service Cloud™ is an affordable and easy-to-use software solution, which includes workforce management, quality assurance and performance management.