Session highlights achieving better agent and customer experiences with the industry leading Genesys Customer Experience Platform
CALGARY, ALBERTA – JUNE 10, 2019
Aria Solutions, a leading provider of contact center and customer engagement solutions, will be presenting on “Journey to CX transformation: Hear how Aria Solutions helped Bank of Oklahoma, Cirrus9, and JB Hunt drive better customer engagements” at Xperience19, the customer experience event of the year. Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver.
As a gold sponsor, Aria Solutions will host a panel discussion detailing what three businesses, learned through their experience improving customer engagement. The breakout session takes place at 11:00 AM on Tuesday, June 11 and is led by Ron Owens, SVP of Operations at Aria Solutions. Session attendees will learn firsthand how Bank of Oklahoma, Cirrus9, and JB Hunt Transport Inc. successfully implemented the Genesys customer experience platform.
“Aria Solutions is looking forward to engaging these three companies in lively discussions about their journey to improve the agent experience and break down technology silos,” said Ron Owens. “Attendees can benefit from hearing their perspectives and how their own organizations improved their customer engagement centers.”
Attendees can also join Aria Solutions at booth G08 in the Partner Pavilion, to learn how they can integrate their Salesforce CRM with the Genesys Customer Experience Platform for seamless agent and customer connections.
“In the rapidly evolving customer experience industry, it’s paramount for organizations to adapt and learn how to leverage new technology in compelling ways,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “We’re thrilled to have Aria Solutions at Xperience19 to share best practices for helping brands build valuable lasting relationships by leveraging the Genesys Customer Experience Platform.”
Xperience19 is an annual conference for customers and partners to join forces and explore innovations in customer experience and the digital world. Attendees will experience breakout sessions and keynote speakers highlighting the latest developments in artificial intelligence (AI), cloud migration, security, change management, real-world analytics, asynchronous messaging, and more.
Join the conversation on social media at #Xpr19.
About Aria Solutions:
Aria Solutions has been a leading provider of contact center and customer engagement solutions for over 20 years. They leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions.
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Phone: 1 (403) 776-9764
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