Noel Roberts and Johannes Fischer from Aria Solutions to Present on how to “Break Down Technology Silos for Better Employee and Customer Experiences” on March 12
Aria Solutions, a leading contact center provider of customer engagement services and products for over 20 years, is slated to present at a sponsored session at Enterprise Connect Orlando 2018. Noel Roberts, CTO and VP of Marketing and Johannes Fischer, Technical Lead of the Salesforce Practice at Aria Solutions will discuss how silos are preventing organizations from delivering seamless customer experiences.
Enterprise Connect, taking place from March 12-15, is one of the leading enterprise communications conferences in North America. With over 60 conference sessions, 180+ vendors and keynote sessions, this conference gives attendees the insights and tools to more effectively upgrade their systems and integrate the next generation in communication platforms.
The thought leadership session, “Break Down Technology Silos for Better Employee and Customer Experiences” will take place on Monday, March 12 at 2:15 p.m. in the Osceola 1 room at the Gaylord Palms Hotel in Orlando, FL.
“We’ve been using our vast business understanding and contact center best practices since 1997,” says Noel Roberts, CTO and VP of Marketing at Aria Solutions. “Our goal with this session is for the audience to walk away with a solid understanding about how silos are holding them back and how we help companies “glue” together the missing pieces of integrations, so they can effectively provide an unparalleled customer experience and keep up with customers’ evolving needs.”
In addition to this thought leadership session, Johannes Fischer will also be taking part in a panel with other professional service experts in a discussion hosted by Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, on Monday, March 12 at 9 a.m. The session, “Contact Centers 2021: Enabling the Customer Service Revolution”, will explore how IoT, AI, omnichannel, speech technology and sentiment analysis are rapidly evolving and what organizations should do to prepare for these emerging trends including the impact they might have on the contact center.
To register for Enterprise Connect, click here. The code ARIA can be used to receive $500 off registration. Follow along with Aria Solutions throughout Enterprise Connect on Twitter, Facebook and LinkedIn using the hashtags #NoSilos and #EC18.
About Aria Solutions:
Since 1997, Aria Solutions has been a go-to partner for some of the largest customer service organizations. We work across a wide technology landscape to deliver insights, automation, and true omnichannel experiences, specializing in Genesys, Salesforce, and Amazon Connect platforms.
Marketing and Communications
Phone: 1 (403) 776-9774
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