Your customers are reaching out to your contact centers through a variety of channels.
Not only must you be prepared to activate multiple channels, but you must ensure a smooth customer journey as well.
Many companies are upgrading their Genesys CX Platform to enable modern contact center functionality, but this requires a transition from Interaction Routing Designer (IRD) to an Orchestration platform using Composer routing.
Download this white paper to see how your contact center and your customers can benefit from the Orchestration-enabled routing.
About Aria Solutions
Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, specializing in agent desktop, data analytics, and system integration solutions for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms. Many Fortune 500 companies have benefited from our contact center consulting, professional services, maintenance and support as well as complete contact center solutions.
Questions? Call us at 1-866-550-2742
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