Moving from IRD to Genesys Orchestration in Less than 90 Days

Your customers are reaching out to your contact centers through a variety of channels.

Not only must you be prepared to activate multiple channels, but you must ensure a smooth customer journey as well.

Many companies are upgrading their Genesys CX Platform to enable modern contact center functionality, but this requires a transition from Interaction Routing Designer (IRD) to an Orchestration platform using Composer routing.

In This White Paper, You Will Learn About:

  • A Brief History of IRD and Composer Routing Solution
  • When It Is the Right Decision to Move to Genesys Orchestration
  • The Typical Transition Approach
  • The Benefits from Transitioning with Aria’s SWIFT Routing
  • SWIFT Routing Case Studies

Get your copy of the white paper!

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