I’m sure you heard the announcement from Genesys that they will no longer be supporting Genesys Interactive Insights (GI2) after January 24, 2021.
If you use GI2, then you will need to replace it with Genesys CX Insights (GCXI).
To help answer some common questions about this change and how Aria can help make this a seamless transition, we developed this guide.
We recommend that organizations needing to move to GCXI, start planning for it now, so it can be implemented well before support for GI2 ends.
Contact us today to get the process started!