An IVR (Interactive Voice Response) system has the potential to help your contact center increase customer satisfaction, multiply the rate of first resolution, and reduce costs.
Yet, a solution is only as good as its ability to do these things effectively and unfortunately many contact centers haven’t done an IVR upgrade in 10-15 years, which means their IVR isn’t as useful as it could be!
An outdated IVR creates a vicious circle of issues that can only be disrupted by your IT team.
About Aria Solutions
Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, specializing in agent desktop, data analytics, and system integration solutions for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms. Many Fortune 500 companies have benefited from our contact center consulting, professional services, maintenance and support as well as complete contact center solutions.
Questions? Call us at 1-866-550-2742
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