A Complete CX Solution With Genesys PureCloud
Looking to move off your legacy system and migrate to cloud, or moving from your current platform to Genesys PureCloud? Let Aria implement a complete CX solution for your customer engagement center, equipped with reporting and integration to CRM and WFM. Now through March 31 2020, we are offering free implementation of PureCloud for qualifying customers that purchase licenses through Aria.
What's Included with the Free Implementation?
Voice and Digital Channel Set-Up: Voice and IVR plus one digital channel such as chat, email, SMS, etc.
Reporting: Operational reports for managing performance, including standard supervisor and agent performance views across media types, queues, individual interactions and quality evaluations.
CRM Integration: Stand alone Agent Desktop or integrated desktop with Salesforce or Zendesk.
Recording and Quality Management: Records voice and the digital channel, and provides agent evaluations for quality monitoring and coaching.
WFM Set-Up/Integration: Choice of either PureCloud WFM or integration with a 3rd party WFM system using our WFM Adapter for PureCloud.
Why Choose Aria?
- Experienced Genesys Partner: One of the first Genesys partners in North America, building and supporting Genesys contact centers for 22+ years.
- True Expert in Genesys Technologies : Our experts have 25+ Genesys certifications and extensive, in-depth knowledge of the Genesys platform, specializing in consulting and deploying projects of moderate to advanced needs.
- A Proven Methodology and Pre-built Solutions: Over the years we’ve developed pre-packaged solutions to greatly speed up the deployment of a basic contact center that can easily be expanded. They were built based on experience gained from hundreds of Genesys projects, minimizing risks and reducing costs.