Gauge Your Customer Service Maturity

Why Read This Report

The explosion of channels and increase in customer expectations, results in customer service leaders needing to reshape their organization’s service approach. But customer service success is not a destination. It is a journey and every journey has a starting point. This Forrester report helps customer service leaders gauge where their organization is on its journey and discover which core competencies need to be strengthened or developed.

In This Report You’ll Learn:

  • Why many customer service experience initiatives that lack focus, continue to fail
  • The four competencies that drive successful customer service experiences
  • How to master these four competencies and determine a starting point for your customer service strategy

This report is no longer available. Please check out our references section for available resources.