COMPLIMENTARY JULY 2018 FORRESTER REPORT::

Design Your Contact Center To Be Customer-Centric

Why Read This Report

As companies strive to offer better customer experience (CX) and be more customer-centric, they must establish customer journey maps that provide a seamless transition between self-service and the contact center. This report shows how to design contact center architectures to be customer-centric and in line with CX governance.

In This Report You’ll Learn:

  • Why CX strategy must incorporate contact centers
  • How to integrate and leverage AI for agents
  • How customer experience teams can bring all teams together when implementing contact center technology for a consistent CX strategy

This report is no longer available for download. please browse our resource center to see available content.