US Customer Experience Index 2018

Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? In the US Customer Experience Index (CX Index), Forrester reveals the complete rankings of all 287 brands across 19 industries.

In This Report You’ll Learn:

  • Customer experience quality has declined
  • Stagnating CX scores means there is no real CX leader
  • Emotion is the key to achieving CX differentiation

Sorry, this report is no longer available for download. Please see our resources section for more content.

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