How will Visualizer scale?
Sizing is something we prefer to discuss for very large clients. Our current largest client has more than 5000 agents, takes 60K-70K calls/day and runs Visualizer without issues. We’ve load tested to 4x their volume without issue and talked conceptually to a leading consumer electronics company about how to handle their environment (~25000+ agents). One of the largest banks in Canada and large utility providers use Visualizer, as well as a Genesys hosted provider, that uses Visualizer to help manage their multi-tenant environment and customers.