How much customization is required?
Setup is as simple as unzipping an executable and setting up as a service on the server. Configuration involves pointing to the current Genesys environment and creating a ThirdParty Application in the Genesys environment to establish component connections for gathering events. You will then need to identify if there is a need to mask certain KVPs and then set up masking via a configuration web page. Once this is complete you are ready to start collecting and segmenting data. Visualizer comes with a set of out-of-the-box queries to get you started. The development of new queries will help enhance that initial offering and can be done at the users’ pace as required.