How does Visualizer compare to other competitive products in terms of features/functionality/pricing?
The reality is we don’t feel there is another product on the market like Visualizer. It is complementary to Genesys reporting as it potentially provides a validation mechanism for statistics without manually piecing events together from log files without the intent of replacing the true Genesys reporting tools. It eliminates the need to go to the logs for every issue and it allows a customer to look at large amounts of data quickly. With a little practice, customers can spot issues visually whether it is system or agent behavior related.