Does Visualizer work inside of BE Cloud? Is this for on premise customers only?
Though we hope to eventually be available in the cloud, we are not currently operating in the Genesys cloud. We use event feeds from TServer, SIP Server, Config Server and Interaction Server and are not currently installed in the cloud environment at Genesys – but there are no technical reasons ports to those apps couldn’t be opened for Visualizer to listen and capture events. It will be based on customer need and Genesys strategy.