Does Visualizer support multi-modal interactions (e.g. 2 simultaneous interactions, like a Voice Call + chat +iWD)?
Visualizer does support multi-modal display so when Visualizer is connected to Interaction Server, Genesys multimedia interactions are tracked. Virtual Multimedia Switch objects (such as virtual queues) are also tracked. Should places (agents) be handling simultaneous interactions of differing media types the DN activity will stack as in the example below.