Does the softphone provide an API for additional integration?
Aria softphones have a rich set of APIs that will also allow customers to control the flow of data into Salesforce or into the CTI vendor. We support automated presence control signaling, telephony control, Salesforce object creation, data field population, workflow automation and other functions in both systems. Our softphones can embed CTI workflows within your CRM workflows to enhance the agent experience and reduce manual workflow errors. Our API’s allow the deployment of highly integrated solutions in a fraction of the time with legacy systems.