Does it support screen pop configurations beyond the simple contact or case search?
Aria softphones allow for a high level of configuration and customization adapting to the needs of your business. We offer maximum flexibility in agent workflow automation to increase efficiency and accuracy. Triggers can be placed on CTI events to execute an action at any desired point during interaction handling process. With this flexibility, you can search and pop an object, create a new object and populate it with data, call an API function, or simply pop an external web page. We have many more actions available which will help you achieve your automation goals.