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  • Salesforce Practice
  • Support Login
  • Contact Us
  • Services
    • Contact Center Consulting
      • SmartStart
    • Professional Services
      • Genesys Implementation
        • SWIFT™ Premises
        • SWIFT™ Routing
        • SWIFT™ IVR
      • Salesforce Implementation
      • Amazon Connect Implementation
    • Maintenance & Support
  • Expertise
    • Business
      • Contact Center Modernization
      • Customer Engagement
      • Contact Center Optimization
    • Technology
      • System Integration
      • Intelligent Routing
      • Cloud
      • Digital
      • Omnichannel Desktop
      • Analytics
      • Workforce Management
      • Outbound
    • Making the Digital Experience Possible By Integrating Silos
      View Infographic >
  • Products
    • For Genesys Users
      • CIMplicity™ Desktop
      • Aria's Visualizer
      • Genesys Gplus Adapter for WFM
    • For Salesforce Users
      • Velocity™ Softphone
      • CTI Connector for Genesys
      • WFM Adapter for Salesforce
    • Tech Advances in History – Are you ready for the modern age of analytics with Visualizer?
      Play Video >
  • About
    • Our Leaders
    • Our Partners
    • Our News
    • Events We Attend
  • Blog
  • Resources

Frequently Asked Questions

Does it properly record the phone call in Salesforce, with the correct records (case and contact/account) associated to it?

Feb 10, 2017 | Posted by aria2015 |

Aria softphones leverage the Open CTI Framework to pass CTI data into Salesforce. Any parameter associated at the CTI level can be relayed and mapped to the appropriate field to create an object in Salesforce that will log the call in Salesforce.

CTI Connector for Genesys
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