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  • why aria
  • what we do
      • BY NEED
        • CX Strategy
        • Cloud Migration
        • Customer Engagement
        • Customer Analytics
        •  
      • BY PLATFORM
        • Genesys
        • Salesforce
        • Amazon Connect
    • Products
      Pre-built integrations to help you with agent desktop optimization, analytics, and WFM.
      Learn More >
  • resources
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Frequently Asked Questions

Home Does it properly record the phone call in Salesforce, with the correct records (case and contact/account) associated to it?

Does it properly record the phone call in Salesforce, with the correct records (case and contact/account) associated to it?

Feb 10, 2017 | Posted by aria2015 |

Aria softphones leverage the Open CTI Framework to pass CTI data into Salesforce. Any parameter associated at the CTI level can be relayed and mapped to the appropriate field to create an object in Salesforce that will log the call in Salesforce.

CTI Connector for Genesys

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