Technical system integration is the major pain point for contact centers, especially those that have been in business for over 10 years. An accumulation of silos, such as siloed teams, practices, systems and legacy technology prevent them from delivering consistent customer experiences and operating business efficiently.
Aria specializes in integrating business and contact center technology, such as back office, customer relationship management (CRM), workforce management (WFM), billing, HR, and website technologies.
