CIMplicity™ Desktop for Genesys

Aria’s CIMplicity Desktop was developed on outbound agent requirements. It is optimized to specifically support outbound features, with a flexible configuration that supports enterprise solution needs, with delivery of client information (along with outbound calls from CRM systems).

Genesys Gplus Adapter for WFM

Part of an effective outbound operation is ensuring the right staffing is in place in order to meet the goals of completing the campaign. Aria Solutions developed the GPlus Adapter for WFM which provides data on outbound campaign and agent activity to third-party WFM systems, such as Aspect, NICE, Verint and Teleopti. This data drives operational benefits through WFM systems to forecast, optimize and manage staffing levels for outbound campaigns.