About this webinar
Across the board, agent behavior is changing, and their tasks are becoming more complex. New tools and methods were not being well leveraged, even prior to the surge in at-home agents.
The results are that agent engagement has been dropping, while the forced work-at-home situation has made engagement even more challenging, causing issues with both agent and customer experience.
During this webinar we’ll explore changing, new and emerging ways to improve the agent experience through agent enablement, agent assistance, and automation, and how you can shift your organization, and improve the customer experience.