08
Apr
Webinar: How to Stay Ahead of the Curve and Improve Agent Engagement
12:00 to 13:00
April 8, 2020

About this webinar

Across the board, agent behavior and tasks are becoming more complex. New tools and methods haven’t been leveraged. The results are that agent engagement has been dropping, churn has been rising, and customer experience has been suffering.

During this webinar we’ll explore new and emerging methods of automation, agent assistance, and how you can shift your organization to include agent experience, reduce attrition, and improve customer experience.