Aria Solutions will be attending GForce 2016 in Miami as a Gold Sponsor. We have been partnering with Genesys since 1996. Experience gained and tools designed since then have enabled Aria to develop SWIFT™ Add-ons to expand current solutions with advanced capabilities. One of them is SWIFT Routing. It will be highlighted at GForce during the demo battle, at the booth and in our insightful breakout session that will be located in the “Flicker 2” room, on October 5 at 2:50 PM:
Title: Manage Every Customer’s Interaction by Moving from IRD to Orchestrated Routing in less than 90 Days
Description: Many contact centers still have IRD routing that doesn’t support the latest Genesys capabilities, such as Visual IVR, mobile and customer journeys. However, the migration to the orchestrated routing takes over 6 months with a typical implementation approach. Join this session to learn how Aria’s customers were able to migrate quickly and achieve a 50% cost reduction with SWIFTTM Routing.
Stop by Aria Solutions’ BOOTH G4 to participate in a fun contest for a chance to win a Creative iRoar – the most intelligent speaker!
If you watch a SWIFT Routing demo, Aria will donate $20 to the World Wildlife Fund (WWF) as well as give you a box of brownies!
Aria Solutions is located at suite 600, 110 - 12th Ave SW Calgary, AB, Canada T2R 0G7 | Call us today! 1-866-550-ARIA (2742)