Aria Solutions is proud to announce that we will once again be a Gold Sponsor at CX18, being held in Nashville from May 1-4 at the Gaylord Opryland Resort & Convention Center. Genesys recently announced Aria Solutions as its latest Gold Partner, a distinction only held by a select group of other companies, making this year’s CX18 an even more exciting opportunity for us and our customers. CX18 is a four day event for attendees to engage with the top CX experts and your peers to learn about how the industry is evolving, and how behavior and technology are transforming customer experience.
Aria Solutions has been partnering with Genesys since 1997, successfully implementing complete contact center solutions that include business consulting, professional services and support. Experience gained and tools designed since then have enabled Aria to develop SWIFT™ Add-ons to expand current solutions with advanced capabilities. Aria Solutions also develops leading-edge contact center products, such as Aria’s Visualizer – the operational analytics application for data visualization and consolidation of the Genesys customer interaction events.
Join Ron Owens, SVP of Operations, and Chris Theriault, Product Marketing Manager, for a breakout session, “Analyzing CX Operations and Agent Behaviors on PureEngage” on Wednesday, May 2 at 11:15 a.m. in Bayou B. This session will highlight how you can visualize your contact center activities with Aria’s Visualizer to empower your team to make proactive, insights-driven decisions. J.B. Hunt, a Fortune 500 transportation company and one of Aria’s customers, will also be joining Ron and Chris to discuss their own first-hand experiences with implementing Visualizer and how it helped enhance their CX, agent behaviours and operations.
Make sure you stop by the Aria Solutions booth to learn more about:
- The new release of our operational analytics app for PureEngage
- Our intelligent routing solution that enables omnichannel transformation
- How we can break your technology silos on PureEngage, PureConnect, and PureCloud
Register for CX18 using the link below: