FREE Whitepaper:

Disaster Recovery Plan: Checklist and Steps to Consider


Many disasters and disruptions can impact your
organization’s contact center, either by knocking
out power, making the worksite unusable, or by
impacting people’s ability to get to work. They
can also impact your customers, causing a surge
in calls that your agents can’t handle.

Most contact centers, and especially those
running premise-based systems, are not prepared
to ensure continuity during an emergency.

This whitepaper will help your organization:

  • Identify your vulnerabilities
  • Create a disaster recovery plan checklist
  • Compare premise versus hosted contact
    center solutions
  • Understand how organizations have used
    hosted solutions in disaster scenarios
  • Determine your best path to the cloud

Get the whitepaper!