Overwhelming evidence confirms that improving CX does drive business results...
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Dealing with larger data loads in Salesforce often leads to...
Customer experience is a commonly discussed topic and certainly on...
I am sure you’ve come across several resources that talked...
Integration is a cornerstone of today's enterprise environments with their multitude...
Most contact centers use interaction data to justify or support contact...
A common scenario of interaction event tracking Let’s paint the...
Contact Centers, as an industry, have been around since the...
As customer call centers have evolved into customer care centers,...
Successful contact centers have always relied on speed. It's about...
Although voice is still the primary channel customers use to...
Many companies are using Salesforce Service Cloud with Omni to...