About Kelly Wilson
Kelly joined Aria in 2002, and is currently responsible for Aria’s professional services and support areas. Prior to joining Aria, Kelly had various operational and management contact center roles at both – CellularOne McCaw Communications and TELUS Mobility. Then, he joined Aria as a specialist in workforce management (WFM) and was instrumental in developing this practice.
As contact centers become more complex and expand to support more channels like web chat and social, it’s important to organize support for contact center applications in a way that allows teams to ...
Although voice is still the primary channel customers use to interact with contact centers, representing 54% of all interactions handled, according to Dimension Data, digital is on track to overtake p...
The deadline for filing taxes is almost here, but are you ready? Did you diligently gather your paperwork in February, and prepare your tax returns yourself? Or did you find that needed home repairs, ...
Congratulations, your new contact center solution finally received budgetary approval! You have been waiting years for the opportunity to provide a better experience for your customers, a more empower...
One of the fastest and most agile birds on the planet is the swift bird. Its remarkable wing structure shows a steadily gliding bird. To prevent exhaustion, the wing converts potential energy to count...
Robert Church, CEO of Aria Solutions, unveils a new 60-day implementation approach called SWIFT™ Premises - a complete, modernized, Genesys contact center solution that can be implemented rapidly an...
As summer approaches, the idea of a smooth, blended margarita on a patio becomes more of a reality. Ah…the warm sun and a blended drink – very refreshing. Can blending be this satisfying for a con...