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Johannes Fischer

About Johannes Fischer

Johannes is a software engineer with over 10 years of experience working on web-based contact center products and cloud applications. At Aria Solutions, he is currently the Technical Lead for the Salesforce.com practice. With a primary focus on integration, Johannes connects applications to handle real-time, high volume events, such as phone interactions and user contributions. He enjoys empowering companies to get more out of their IT environment, by linking their ERP systems to operate more efficiently and create better customer experience.

How to Increase ROI for Your Custom Development Projects November 13, 2018

It's an exciting time to be in IT these days! Digital transformation is gaining in popularity, one element being the move of IT infrastructure to the cloud. Many different platforms that are available...

employee-experience
3 Tech Trends & Factors That Impact Employee Experience March 08, 2018

Who does not love a nice dinner out on a Friday night? It's a great way to start the weekend and relax after long days at work. But then a server—clearly unmotivated—shows up, does not answer m...

start-ups-customer-journeys
Why Tech Start-Ups Should Start Their Customer Journeys Early November 02, 2017

There are more and more start-ups in the tech industry every year. They have become an integral part of our business landscape, driving innovation and entrepreneurship. All of these start-ups begin...

Salesforce Data Loads: Using Feature Switches to Manage Apex Triggers
Salesforce Data Loads: Using Feature Switches to Manage Apex Triggers October 04, 2017

Dealing with larger data loads in Salesforce often leads to the task of turning off automations, such as validation rules, workflows or process builder flows. This can be done directly in the Producti...

system integration planning from Aria Solutions
5 Questions to Think About When Planning System Integration August 08, 2017

System integration planning is the process of incorporating smaller sub-systems into one larger system to ensure they all work together. Integration is a cornerstone of today's enterprise environmen...

Softphones – Finding the Last Piece for Your Salesforce Service Cloud Puzzle October 03, 2016

Many companies are using Salesforce Service Cloud with Omni to engage with customers and handle their service requests. With Service Cloud, you can connect with your customers through social media cha...