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Entries by jcoutts


About Jamie Coutts

Jamie joined Aria Solutions in 2002, and currently serves as Vice President of Client Relationships. His career started with various positions at IBM Canada; in 1986, he co-founded Synamics, a successful Canadian telecommunications software company that served the contact center industry. Now, he leads Aria’s sales team to meet the business and technology needs of mid to large contact centers, in every major industry. This includes a focus on helping clients improve their CX, by striving to get every interaction right and eliminate application silos. Jamie is also involved in managing Aria’s relationships with leading manufacturers – such as Genesys, Amazon and Salesforce.

prioritizing CX
Why Prioritizing CX Is Your Secret Weapon To Business Success September 18, 2017

Customer experience is a commonly discussed topic and certainly on the minds of many organizations. As Forrester research shows – 84% of CX executives work at firms that are prioritizing CX more tha...