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Entries by gsmith@ariasolutions.com

Gary Smith

About Gary Smith

Gary is a seasoned Product, Marketing, CX and Analytics expert with over 20 years of operational experience in contact centers. After graduating in Math’s & Statistics and then gaining an MBA in Finance, he helped to grow an Analytics & Consulting practice before moving into Product & Marketing for the last 10 years developing new and innovative products & propositions to deliver value for many of the worlds leading blue-chip companies. He is passionate about data and how we can use data to undercover actionable insights to drive business outcomes related to the customer & people experience(s).

5 reasons why you shouldn’t build your own WFM feed September 24, 2020

5 reasons why you shouldn't build your own WFM feed “WFM often ranks as one the most important applications in the contact centre, as much as 70% of your running costs are staffing related and WF...