Entries by dmurashige

About Dave Murashige

David Murashige is a SVP of Customer Engagement. Prior to working at Aria, David worked as an independent consultant in the technology industry. His previous positions include GM of Syniverse’s EIS division and GM of Nortel’s contact center, messaging and self-service Enterprise business. In addition, he has held leadership positions across product, sales and operations teams across the technology sector with Avaya, Wells Fargo Bank and GTE.

Results are in! Emotion is key to achieving customer loyalty. August 01, 2018

Forrester conducted a survey of over 110,000 US adult consumers in 2018, to help measure how well a brand’s customer experience strengthens the loyalty of its customers. In this report, the US C...