Entries by chopkins

About Chris Hopkins

Chris is a senior systems integrator with over 15 years of experience working in workforce optimization contact centre operations. At Aria, he is currently the primary resource with workforce management technologies and the business and operations lead for the AWS practice. With a primary focus on contact centre operations and systems integration, Chris connects works with contact centre operations and workforce management to ensure telephony and WFM systems are designed and configured with an industry best practice approach to meet and exceed operational requirements. He enjoys working with clients to develop and implement an integrated workforce practice using modern technologies and workforce theory to realize contact centre optimization and efficiencies goals.

10 Ways to Fix Your Agent Turnover Rate June 06, 2018

Unless you have an awesome employee experience program in place, your contact center probably experiences high agent turnover – a real issue affecting most contact centers.   [easy-tweet tweet=...