New animation video – What Cherry Picking is and How to Stop it

Aria Solutions is happy to announce our new video describing what Cherry Picking is, the issues of “pulling” work items from Salesforce queues, and why Real-Time Work Delivery is a solution to this problem.

Enjoy the video! Please leave any comments or questions!

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About Noel Roberts

Noel Roberts serves as Aria Solutions’ Chief Technology Officer and VP of Marketing. He co-founded Aria with Robert Church in 1997. Prior to Aria, Noel founded Synapse, a software development company where he provided senior software development expertise in telecom peripheral equipment and computer telephony systems. At Aria, a big part of his role involves helping enterprise-size contact centers with full assessments, business, IT and CX strategy, roadmap development, and technology and vendor evaluation and selection. In his leisure time, Noel likes traveling and going to the rustic lake cabin with his family, reading about science and tech, and playing with new tech gadgets.

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