Aria Solutions is one of the first AWS APN partners to deploy Amazon Connect services and integrate Amazon’s new cloud-based contact center with other systems. We build contact centers and focus on delivering sophisticated, fully-integrated contact center capabilities – typically required for mid-size and large contact centers.
Trust those who live and breathe contact centers to chart your path to success
Build a complete, agile, and fully-integrated contact center
Enable omnichannel for your customers and a centralized view for your agents
Integration Features:
Improve employee productivity, forecasting accuracy, capacity planning, and resource allocation
- Why Amazon Connect
- Consulting
Trust those who live and breathe contact centers to chart your path to success
Johannes and Aditi, the experts in Salesforce and Amazon Connect, helping the client design a solution - Deployment
Build a complete, agile, and fully-integrated contact center
Korey and Paul are developing the roadmap - Integration to Salesforce
Enable omnichannel for your customers and a centralized view for your agents
Integration Features:
- Integration to WFM
Improve employee productivity, forecasting accuracy, capacity planning, and resource allocation
Workforce Management for Amazon Connect Architecture Kelly Wilson, VP of Client Delivery and the expert in WFM, with the team brainstorming
