Genesys is the world’s leading provider of Customer Interaction Management software, striving to help businesses improve their customer service operations. Since 1997, we have been improving contact center and back office performance more than any other Customer Interaction Management solution on the market.

Salesforce is the world’s #1 CRM application. Aria is a Salesforce AppExchange and Consulting Partner. We have developed a strong working relationships with the Salesforce AppExchange team, the product management and sales organizations. Aria is proud to be recognized by Salesforce as a leader in providing products and services for the Service Cloud, and for contact centers and back offices.

Aria Solutions is among the first AWS Partner Network (APN) Partners to support Amazon Connect, providing end users with consistent and personalized customer journeys. Amazon Web Services provides a broad set of products and services that can use as building blocks to run sophisticated and scalable applications.

Verint Monet Workforce Management (WFM) is an affordable and easy-to-use solution that includes advanced WFM capabilities such as forecasting, scheduling, real-time agent adherence, intra-day, performance analytics, and agent communications. Aria is excited to be a Verint Monet partner and bring this solution to our customers.