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At Aria we believe everyone should have a great customer experience – regardless of industry, organization size or channel. We are here to collaborate and solve business and technology problems with you, so you can sleep better at night. Our enthusiastic and highly experienced team can break down the silos and ensure you have

a unified customer engagement solution.

What's in it for you?

Excel in customer experience to stay ahead of the competition

Improve employee experience by enabling them with the right tech

Gain more insight by centralizing data across departments

Reduce IT and operations costs by simplifying infrastructure

Make technology more adaptable to changing business needs

We take pride in

things that make us different

22

years in business

60

platform certifications

550,000

empowered agents

1200

successful projects

Not a vendor

but a member of your team

Individual services and products

and complete turnkey solutions

Business Consulting

Technology Evaluation

Project Management

Setup & Integration

Contact Center Support

Managed Services

CRM Integrations

WFM Integrations

Agent Technology

Analytics Apps

Our story. How it all began…

Robert Church and Noel Roberts, the two Aria Solutions’ founders, have always been passionate about helping companies become more customer-centric. In 1997, they established Aria Solutions and became the first Genesys system integrator in North America. Since then, Aria has gained a strong reputation for their Genesys expertise specializing in system integration, agent technology, omni-channel capabilities, CRM, WFM and operational analytics.

What started from their technical expertise quickly evolved into a realized unique value proposition of bringing a highly personal approach to how they run their business. A customer noted, “Aria’s exceptional service was as valued, if not more, than their technical expertise”. To Aria’s founders, that was music to their ears.

To date, the two founders never lost focus on their customers. That approach has allowed them to expand their offerings to include Salesforce and Amazon Connect platforms… all with the same customer-centric approach. No matter the business objectives and technology constraints – they’ve stayed true to their goal to take care of their customers and help them better orchestrate their business technology, processes and customer engagements.

Our Leaders

Robert Church

Robert Church

CEO/President

Robert Church is President of Aria Solutions. He co-founded Aria with his business partner, Noel Roberts, in 1996. With over 20 years in the Customer…

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Noel Roberts

Noel Roberts

CTO and VP, Marketing

Noel Roberts serves as Aria Solutions’ Chief Technology Officer and VP of Marketing. He co-founded Aria with Robert Church in 1997…

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Ron Owens

Ron Owens

SVP, Operations

Ron joined Aria Solutions in 2009 and is responsible for Aria’s product initiatives. His comprehensive, executive management …

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David Murashige

David Murashige

SVP, Customer Engagement

David Murashige is a SVP of Customer Engagement. Prior to working at Aria Solutions, David worked as an independent…

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Jamie Coutts

Jamie Coutts

VP, Channels

Jamie joined Aria Solutions in 2002, and currently serves as Vice President of Channels. His career started with various positions at IBM Canada; in 1986…

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Michael Rowland

Michael Rowland

VP, Engineering & IT

Michael joined Aria Solutions in 2001 and has successfully led the development of Aria’s renowned software products.…

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Kelly Wilson

Kelly Wilson

VP, Client Delivery

Kelly joined Aria in 2002, and is currently responsible for Aria’s professional services and support areas. He has spent his 20 year career in the Contact…

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