Our Story
Aria Solutions is an organization whose success has been built on our belief that everyone should be able to have a great customer experience – regardless of industry, organization size or interaction.
Having delivered more than 1200 successful projects and having empowered more than 550,000 agents, Aria has earned a reputation as an industry leader in the contact center and customer engagement space. In a nutshell, we know how to transform call centers into true customer engagement centers.
Robert Church and Noel Roberts, the two Aria Solutions’ founders, have always been passionate about helping companies become more customer-centric. In 1997, they established Aria Solutions and became the first Genesys system integrator in North America. Since then, Aria has gained a strong reputation for their Genesys expertise specializing in system integration, agent technology, omnichannel capabilities, CRM, WFM and operational analytics.
What started from their technical expertise quickly evolved into a realized unique value proposition of bringing a highly personal approach to their work. The customer noted, “Aria’s exceptional service was as valued, if not more, than their technical expertise”. To Aria’s founders, that was music to their ears.
To date, the two founders never lost focus on their customers. That approach has allowed them to expand their offerings to include Salesforce and Amazon Connect platforms… all with the same customer-centric approach. No matter the business objectives and technology constraints – we’ve stayed true to our goal to take care of our customers and help them better orchestrate their business technology, processes and customer engagements.
Why Aria Solutions
It’s our passion for CX and the deep understanding of the contact center infrastructure that drives us to ensure everything plays together as a single orchestrated solution. To do so, we’ve designed a proven project methodology, pre-built, pre-tested, and pre-validated templates, assets and some innovative products to effectively deploy complete solutions on the three leading CX platforms:
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